RIDEwise

MDwise covers transportation to doctor, dental and clinic appointments for HIP State Plus, HIP State Basic and all pregnant HIP members. If you want to schedule transportation, call 1-800-356-1204 and choose the transportation option.

MDwise covers 20 one-way rides to and from a doctor, dentist or clinic each year. You should save your trips for when you cannot get a ride any other way. If available in your area, MDwise may give you a bus pass for your trip to the doctor. You can also request Gas Mileage Reimbursement. If you need an urgent trip, let us know.

Click here to view the RIDEwise flyer.
 

Gas Mileage Reimbursement:

If you don’t have your own transportation, a friend or relative can drive you to your doctor, dentist or clinic and be paid back. Just call 1-800-356-1204 and choose the transportation option. Let the person who answers the phone know you want to use gas mileage reimbursement. If you don’t schedule your trip and get it approved, your friend or relative may not get paid back for the trip.

Your driver must have current insurance on their car and a valid driver’s license if they want to transport you. MDwise will send you a form to fill out about how many miles you drove to and from the appointment. You will also need to get the doctor’s signature on the form.
 

To Schedule a Ride:

You should call MDwise to set up a ride the same day you call for your appointment. You must call at least two days before your doctor's appointment to get a ride. For example, if your visit is on Monday, you must call by the previous Thursday at the latest. Weekend days and holidays do not count. If you cancel or change your visit, call MDwise right away to cancel or change your ride.

Schedule your appointment with your doctor, dentist or clinic before you call to schedule a ride.
  1. Have your member ID card ready when you call to schedule a ride. You will also need to know:
    • Your address and phone number.
    • The date and time of the visit and the time you think it will end.
    • The name, address and phone number of the doctor, dentist or clinic.
  2. Call MDwise customer service to reserve your ride. Listen carefully and pick the transportation option. You must call between 8:00 a.m. and 8:00 p.m., Eastern Time, Monday through Friday. MDwise does not cover trips to the pharmacy.

You should only take an ambulance when it is a true emergency. See the member handbook for examples of true emergencies. If you think your problem could cause lasting harm or loss of life, call 911.