MDwise Commitment to Quality Care
MDwise is always looking for new ways to help you improve your health. All MDwise members deserve health services that are high quality, safe, and culturally appropriate. To make sure this happens, the MDwise quality program checks on care and services members get throughout the year.
The quality program checks on:
Members getting services they need
Members getting service when they need it
Responses from our member satisfaction surveys
These checks help us to work closely with our doctors to make any changes that are needed. These checks also help us know what Information our members need from us.
MDwise Has Special Certification
MDwise Hoosier Healthwise and healthy Indiana plan have been certified as a New Health Plan by the NCQA (National Committee for Quality Assurance). This means MDwise passed a review on quality standards and performance measures. The NCQA evaluation is recognized throughout the country.
We want to make sure we give our members the best care. This shows our commitment to quality. You will see a special seal on many MDwise materials you receive. Only health plans that have passed the review can use this seal. NCQA's New Health Plan Accreditation Program applies to health plans that are less than 36 months old.
The program is distinct from NCQA's Health Plan Accreditation program.
Member Surveys and Outreach
Your opinions are very important to us. MDwise conducts a member satisfaction survey every year. These surveys are first sent by mail. A follow-up call is made if we do not get a response in the mail. This survey helps MDwise know how we can be the best health plan possible. It helps us know what we are doing well and where we need to improve.
MDwise members may also get phone calls from MDwise. One type of call might be to check on your health needs. Your answers help MDwise know which programs might be right for you. Another type of call might remind members about important preventive care. Any MDwise caller will tell you right away who they are and why they are calling.
MDwise has a new program just for Hoosier Healthwise and HIP members. You can earn rewards for getting health care services.
Get your yearly physical exam or check-up
Get all required well child exams
Get your annual mammogram
Go to all of your prenatal appointments
Complete your post partum exam
Get an LDL screening (if you have diabetes)
All members have a chance to earn points and then shop for a reward. Once you have completed the activity you can save up your points to get a big gift or you can get smaller gifts as you earn points. You can go to MDwise.org/rewards to see what gifts you can choose from and the number of points that you need to earn them.
You can also log onto the MDwise Member Portal and check your points as often as you like. Or, you can call MDwise Customer Service at 1-800-356-1204 or 317-630-2831 in the Indianapolis area. A representative can tell you the number of points that you have, mail you a list of gifts to choose from, and place an order for you.
MDwise is Here to Help
For questions please call us at 1.800.356.1204 or 317.630.2831 if you are in the Indianapolis area. MDwise Customer Service can provide language services or an interpreter.