MDwise honored for excellence in customer service

5/26/2020
 
INDIANAPOLIS – MDwise was named the winner of a Bronze Stevie® Award in the Customer Service Department category of the 2020 Annual American Business Awards®.
 
MDwise earned the award based partly on feedback received in a member survey conducted by the organization. In the survey, 97 percent of members said they would recommend MDwise to a friend or family member. Additionally, the award was based on the customer service team’s outstanding successes in meeting or exceeding all state requirements.
 
“Our customer service team is truly the voice of MDwise,” said Theresa Fox, vice president, customer and provider services at MDwise. “They ensure that our customer experience is positive and helpful, which contributes greatly to our company success. I could not be prouder of our team’s dedication to excellence.”
 
More than 3,600 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in this year’s American Business Awards. More than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
 
“Despite the toughest business conditions in memory, American organizations continue to demonstrate their commitment to innovation, creativity, and bottom-line results,” said Stevie Awards president Maggie Gallagher. “This year’s Stevie-winning nominations are full of inspiring stories of persistence, ingenuity, resourcefulness, and compassion.”
 
Details about The American Business Awards and the list of 2020 Stevie winners are available at www.StevieAwards.com/ABA.   

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About MDwise

MDwise is an Indiana-licensed nonprofit health maintenance organization offering health care benefits to 300,000 Medicaid members. Since 1994 MDwise has provided access to compassionate, high-quality, coordinated health care and education to Medicaid members in communities across Indiana.
 
MDwise is a provider-owned health plan with a large network of doctors, specialists and hospitals located throughout the state. By meeting the basic requirements of the National Committee for Quality Assurance’s (NCQA’s) rigorous standards for consumer protection and quality improvement, MDwise was awarded NCQA’s accreditation status of Accredited for service and clinical quality.

Ninety-seven percent of MDwise members surveyed would recommend MDwise to their family and friends. For more information, visit MDwise.org.


HHW-HIPO0074 (5/20)