MDwise recognized for outstanding service, member satisfaction

12/2/2019
 
The National Committee for Quality Assurance (NCQA) has recognized MDwise for its health care, service and member satisfaction. MDwise was awarded a rating of 3.5 out of 5 among health insurance plans in the group’s annual Medicaid Health Insurance Plan Ratings 2019-2020.
 
As an Indiana nonprofit health maintenance organization focused on helping uninsured Hoosiers and Hoosier families, MDwise prides itself on offering its members quality health care coverage and unrivaled customer service.
 
“The NCQA rating reflects our commitment to our members and providing access to quality health care,” said Becky Tapp, Vice President of Health Services.  “We are unwavering in our commitment to improve our members’ health care access and experience.” 
 
NCQA’s Health Insurance Plan Ratings 2019-2020 lists private, Medicare and Medicaid health insurance plans based on three types of quality measures: measures of clinical quality; measures of consumer satisfaction; and results from NCQA’s review of a health plan’s health quality processes.
 
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes clinicians in key clinical areas. NCQA's HEDIS® is the most widely used performance measurement tool in health care. NCQA's Web site (www.ncqa.org) contains information to help consumers, employers and others make more informed health care choices.
 
For detail on MDwise’s ratings, visit http://healthinsuranceratings.ncqa.org/2019/Default.aspx.
 

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About MDwise

MDwise is an Indiana-licensed nonprofit health maintenance organization offering health care benefits to 300,000 Medicaid members. Since 1994 MDwise has provided access to compassionate, high-quality, coordinated health care and education to Medicaid members in communities across Indiana.
 
MDwise is a provider-owned health plan with a large network of doctors, specialists and hospitals located throughout the state. By meeting the basic requirements of the National Committee for Quality Assurance’s (NCQA’s) rigorous standards for consumer protection and quality improvement, MDwise was awarded NCQA’s accreditation status of Accredited for service and clinical quality.

Ninety-seven percent of MDwise members surveyed would recommend MDwise to their family and friends, a rating that helped the organization earn a Gold Stevie Award for customer service in the 2018 American Business Awards. For more information, visit MDwise.org.


HHW-HIPO0068 (10/19)