MDwise Earns Top Position Among All Indiana Medicaid Health Plans for Quality Service and Customer Satisfaction


INDIANAPOLIS, Ind. – MDwise, Indiana’s only not-for-profit managed health care company exclusively serving the state’s Medicaid population, is the highest ranked Medicaid health plan in Indiana in quality service and member satisfaction, based on standards set by the National Committee for Quality Assurance (NCQA). The NCQA released its Health Insurance Plan rankings for Medicaid last Friday, October 25, 2010*. MDwise scored 81.3 percent, making it the top-ranked Medicaid health plan in Indiana, and placed 50th out of 200 Medicaid health plans in the nation.*
MDwise received the ranking for its Hoosier Healthwise Plan, serving more than 290,000 MDwise members, primarily pregnant women and children, as well as other individuals, throughout Indiana. In total, MDwise serves nearly 325,000 Indiana members through three health plans, including Care Select and the Healthy Indiana Plan.
“Receiving this top-ranking distinction reaffirms MDwise’s commitment to ensuring quality, coordinated health care coverage and unmatched customer service for our members,” said Charlotte MacBeth, president and CEO of MDwise. “MDwise exclusively serves Indiana’s Medicaid population, and we’re pleased to know that our services are helping so many Hoosiers get the health coverage they need and deserve.”
This NCQA Health Insurance Plan ranking is based on satisfaction measures established by the Healthcare Effectiveness Data and Information Set (HEDIS) and the Consumer Assessment of Healthcare Providers and Systems (CAHPS), as well as HEDIS Clinical prevention and treatment rankings and NCQA Accreditation standards.
MDwise was the first Indiana Medicaid health plan to receive the NCQA’s New Health Plan (NHP) Accreditation in 2009 for Hoosier Healthwise, which is the largest of the three Medicaid health plans. The NHP Accreditation evaluates how well a new health plan manages all parts of its delivery system – physicians, hospitals, other providers and administrative services – to continuously improve health care for its members.
To learn more about MDwise and its health plans, visit
* According to NCQA’s Health Insurance Plan Rankings 2010–11 – Medicaid 

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About MDwise

MDwise is a provider-sponsored nonprofit health maintenance organization offering health care benefits to more than 407,000 Medicaid and Medicare members. Since 1994 MDwise has provided access to compassionate, high-quality, coordinated health care and education to Medicaid members in communities throughout Indiana. Ninety-seven percent of MDwise members surveyed would recommend MDwise to family and friends.

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