Changes You Must Report

New Address or Phone Number 

If you move or change your phone number, you must let the Division of Family Resources (DFR) know. You can do this online here. Log in to the system to make your change. If you don't have a login, click on the blue "sign up for a new account" button. You can also call 1-800-403-0864 to make the change.

Other Insurance Plans 

If you have other health insurance, please call 1-800-403-0864 to report this.

Please call MDwise is any of these things happen: 
  • You get hurt in a car wreck. 
  • You get hurt at work. 
  • You get hurt and someone else may have to pay.

If you are involved in an accident, subrogation communication should be sent to:

Phone: 866-223-9974
Fax: 866-297-3112
Address: 535 Diehl Road, Suite 100, Naperville, IL 60563

Medically Frail 

Members with certain health conditions may be eligible for enhanced benefits. MDwise will monitor your health conditions and let you know if you qualify for these benefits. If you think you have a health condition that may qualify please call MDwise customer service. An individual may be considered medically frail if he or she has any of the following: 
  • Disabling mental disorder; 
  • A chronic substance abuse disorder; 
  • Serious and complex medical conditions; 
  • Physical, intellectual or developmental disability that significantly impairs the individual’s ability to perform one or more activities of daily living; or 
  • A disability determination based on Social Security Administration criteria. 

If you have a condition, disorder or disability, as described above, you may receive additional benefits called the HIP State Plan benefits. The HIP State Plan benefits grant you comprehensive coverage including vision, dental, non-emergency transportation and chiropractic services. These HIP State Plan benefits will continue as long as your health condition, disorder or disability status continues to qualify you as medically frail. MDwise may contact you annually to review your health condition. It is important to answer any questions to maintain HIP State Plan benefits. If you fail to verify your condition at the request of MDwise, you could still have access to comprehensive coverage including vision and dental, by participating in HIP Plus, but you would lose access to the additional HIP State Plan benefits including coverage for non-emergency transportation and chiropractic services. If you have questions or you have changes in your health condition, please contact MDwise customer service. 

Changing Your Contribution Amount 

If your family or income size changes while you are on the Healthy Indiana Plan, you must report this change. Some examples of this are when there is a birth, death, divorce or when someone moves in or out of your household. You should report any job loss or income change while you have HIP coverage. If your family size has increased or your income has decreased, your contribution amount may be recalculated at a lower rate. Please call 1-800-403-0864 to report this type of change.