Case Management Rights and Responsibilities
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MDwise members have the right to:
- Have information about MDwise programs. Have information about MDwise staff.
- Choose not to participate in MDwise programs or services.
- Know the staff members responsible for your case management services. Know how to change your case manager.
- Have MDwise support when making health care decisions.
- Know all the case management services that are available. Discuss these services with your provider.
- Have your medical information kept safe. Know who has access to your information. Know how MDwise keeps your information safe
- Be treated with respect by MDwise staff.
- Communicate a complaint to MDwise. Know how to file a complaint. Know how long it takes to get an answer to your complaint.
- Have information that you can understand.
MDwise members are expected to:
- Follow MDwise advice.
- Give MDwise the right information so we can give you the services you need.
- Let MDwise and your treating provider know if you leave the MDwise program.