MDwise Commitment to Quality

MDwise is always looking for new ways to help you improve your health. All MDwise members deserve health services that are high quality, safe, and culturally appropriate. To make sure this happens, the MDwise quality program reviews on care and services members get throughout the year. The quality program reviews:

  • Members getting services they need.
  • Members getting service when they need it.
  • Responses from our member satisfaction surveys.
     

These reviews help us work closely with our doctors to make any needed changes. These reviews also help us know what information our members need from us. 
 

A copy of the MDwise quality improvement program is available on our website at MDwise.org. You may also call MDwise customer service and request a printed copy.

 

MDwise Has Special Certification

 

MDwise Hoosier Healthwise and Healthy Indiana Plan are certified by the NCQA (National Committee for Quality Assurance). This means MDwise passed a review on quality standards and performance measures for Medicaid health plans. The NCQA evaluation is recognized throughout the country. We want to make sure we give our members the best care. This shows our commitment to quality. You will see a special seal on many MDwise materials you receive. Only health plans that have passed the review can use this seal.
 

Member Surveys and Outreach

 

Your opinions are very important to us. MDwise conducts a member satisfaction survey every year. These surveys are first sent by mail. A follow-up call is made if we do not get a response in the mail. This survey helps MDwise know how we can be the best health plan possible. It helps us know what we are doing well and where we need to improve.
 

MDwise members may also get phone calls from MDwise. One type of call might be to check on your health needs. Your answers help MDwise know which programs might be right for you. Another type of call might remind members about important preventive care. Any MDwise caller will tell you right away who they are and why they are calling.
 

If you have questions at any time about these calls or the survey, please call MDwise customer service.