Cultural and Language Resources

MDwise supports the needs of our diverse members and helps providers deliver culturally and linguistically appropriate services. Here are some resources that can help providers with that effort.

 

Interpreter services are free for all MDwise Hoosier Healthwise, Healthy Indiana Plan and Medicare members.

 

In-person Interpreter Requests

A member or provider may ask for in-person interpretation services for an appointment by calling 1-800-356-1204. MDwise provides these services free to our members. Requests for in-person interpretation should be made at least three business days in advance. MDwise will do its best to provide in-person interpretation for requests made less than three business days in advance.

 
Follow the steps below to complete a request.
 

 This information is required: 

  · Member name and ID number
· Language required
· Appointment date and time (estimated duration, if known)
· Complete address and phone number of on-site appointment
· Purpose of appointment
· Member’s phone number
· Interpreter gender preferred
 

MDwise will schedule the in-person interpretation. Follow up will be done within two business days to confirm.

 

   Telephone Interpreter Services

    During business hours only, members and providers have the option to use oral interpreter services by calling 1-800-356-1204. The member or provider would explain the need for an interpreter and the preferred language. MDwise will connect the call for oral interpretation for any covered service. MDwise does not require advanced notice for oral interpreter services during business hours.

Language Resources (mdwise.org)