Contact Us

MDwise Is Here to Help

MDwise is available by phone at 1-800-356-1204 to help members and consumers understand the health plans and benefits we offer. MDwise has customer service representatives that can talk to members in other languages. We can get an interpreter on the line for you.

Hoosier Healthwise and Healthy Indiana Plan

For Hoosier Healthwise and Healthy Indiana Plan, MDwise customer service is available at 1-800-356-1204. Help is available from 8 a.m. to 8 p.m., Monday through Friday.

If you call outside of open hours, you will get an automated message. Leave your name and phone number. An MDwise representative will follow up with you by the next business day.

Hoosier Healthwise, HIP Maternity and HIP State Plan members: If you call about transportation for an immediate need such as hospital discharge, urgent trip or trip home from the emergency room, you can call and talk to someone 24 hours a day, seven days a week.

Submit a question or comment

Members can also submit a question or comment to customer service about doctor changes, benefits, copayments and verification of eligibility through your myMDwise account. If you do not have a myMDwise account, you must create an account. An MDwise customer service representative will respond within 24 business hours.

Hearing and Speech Impaired

Call Relay Indiana Service at 800-743-3333. You can also dial 711. This number can be used anywhere in Indiana.

Involved in an Accident

If you are involved in an accident, subrogation communication should be sent to:

Phone: 866-223-9974
Fax: 866-297-3112
Address: 535 Diehl Road, Suite 100, Naperville, IL 60563

Your Doctor First

Remember to always call your doctor first for all medical care and before going to the emergency room unless it’s a true emergency. Also, you can speak to a live nurse 24 hours a day through NURSEon-call.

For Providers Only

All provider inquiries should be submitted through the myMDwise Provider Portal Contact Us form.