MDwise
MemberConnect Newsletter

The Member Connect newsletter is for members of MDwise’s Healthy Indiana Plan (HIP) and Hoosier Healthwise Medicaid health plans. It is emailed four times each year and contains updates about your health plan and tips for healthy living.

Newsletter Archives

Questions?

Call MDwise customer service at 1-800-356-1204

Your MDwise Health Plan
  • Important Information in Your MDwise Member Handbook
    Important Information in Your MDwise Member Handbook

    There is important information in your Hoosier Healthwise and Healthy Indiana Plan member handbook. The most up-to-date version can be found at MDwise.org . It includes: Your Rights and Responsibilities MDwise provides access to medical care for all its members. We do not discriminate based on your religion, race, national origin, color, ancestry, handicap, sex, sexual preference or age. Hoosier Healthwise and HIP Member Benefits and Services The complete list of benefits and services, including what is...

  • Population Health Management
    Population Health Management

    MDwise wants to help you stay healthy. MDwise members may be eligible for Population Health Management services through the care management department. Population Health Management is a way we try to help you live a healthier quality of life. MDwise can support your health by phone or in-person visits, through education materials or by texts to help you manage your wellness. The MDwise care management program can help you manage your health conditions. MDwise care managers help you and your doctor plan ...

  • Transition to Adult Care
    Transition to Adult Care

    As your child gets older, help them keep track of their health. Parents schedule doctor visits, fill out paperwork and take care of insurance. You will also need to help your child do this as they become an adult. This includes finding an adult doctor. If your child sees a family medicine doctor, you still need to teach your child to take care of their health. This new time of life can be hard. MDwise is here to help. Here are some tips: Young adults should change to an adult doctor between 18 to 21 yea...

  • Know Who to Call When You Have a Question
    Know Who to Call When You Have a Question

    Call MDwise if: You need to change your or your child’s doctor. MDwise can help find doctors close to you. You have a problem getting in to see your doctor. You do not think your doctor is doing a good job. You want to learn more about Hoosier Healthwise or HIP benefits. You lose your member ID card or need a replacement. You change your address or phone number. For questions, call MDwise customer service at 1-800-356-1204. We can provide language services or an interpreter if needed. Visit FSSA’s Benef...

  • Member Advisory Committee Meetings
    Member Advisory Committee Meetings

    The MAC goal is to get feedback on the health plan to improve services, answer questions and share information about MDwise programs. You will get a $25 gift card after the end of the meeting within five days. Join us for the next MDwise Member Advisory Committee (MAC) virtual meeting at 10:00 a.m. June 16. Join on your computer, tablet or by phone. To register for this virtual event, Register Here or call 888-788-0099 (toll free). The webinar ID is 841 6037 8684. There are also in-person MAC meetings h...

  • Affirmative Statement About Incentives

    MDwise Medical Management makes prior authorization decisions. These decisions are based on the appropriateness of care and coverage rules. MDwise Medical Management does not receive incentives or rewards, financial or otherwise, for making denial decisions. MDwise Medical Management is not rewarded for making Utilization Management decisions to decrease utilization of services by MDwise members.

  • How to Appeal a Decision

    You have the right to appeal if you receive a denial from MDwise. An example of such a decision may be a denial of coverage or services. You will receive a letter with the decision and your right to appeal. This letter will also include the steps to start an appeal. You can ask someone like your doctor to help you.  How to File an Appeal: Step 1. Submit your appeal . You may file a grievance at any time. You may send us a letter or appeal over the phone. You may call MDwise customer service at 1-80...

  • Communication of Personal Health Information Use and Disclosure

    Details about your health are personal. MDwise does all we can to protect your privacy. We make sure your health records and personal information about you are kept safe. Only staff who need to see your files to help you can get them.  Even then, our staff signs statements promising not to share information about you. Our doctors follow these rules, too. If other people ask us for your records, you must give written permission first. The only time we do not check with you first is when someone has ...

  • Does MDwise Have Your Current Contact Information?

    Please call MDwise customer service at 1-800-356-1204 to update your contact information. Please call if you have recently moved or changed phone numbers. Your contact information may be your: Home phone number. Cell phone number. Mailing address. Email address. It is also important that you contact your Division of Family Resources. You don’t want to miss out on updates for other possible benefits.

  • We Put Our Members First!

    MDwise values everyone we serve. We pledge to give each member the best care possible regardless of race, ethnicity, gender identity, sexual orientation, cultural background or language. To ensure that we are meeting everyone’s needs, our team may ask you questions about your background and preferred language. You can update your information today by calling our customer service line 1-800-356-1204 or visiting your MyMDwise account . Your information is confidential. Sharing it is your choice. Remember,...

Benefits Beyond Health Insurance
  • NURSEon-call
    NURSEon-call

    MDwise would like to remind members that they have access to a Registered Nurse 24/7 by calling our toll-free Customer Service Line at 1-800-356-1204. Members can select option #1, then option #4. In addition to providing access to a Registered Nurse and triage, members can also access an audio library with over 100 topics.

  • NURSEon-call
    NURSEon-call

    MDwise would like to remind members that they have access to a Registered Nurse 24/7 by calling our toll-free Customer Service Line at 1-800-356-1204. Members can select option #1, then option #4. In addition to providing access to a Registered Nurse and triage, members can also access an audio library with over 100 topics.

  • SMOKE-free
    SMOKE-free

    Have you been wanting or trying to quit smoking, vaping or using tobacco? By quitting you are making positive steps towards a healthier life. Quitting is not easy, so do not give up, because with determination and support it is possible. It is never too late to quit and there are resources available to help you.

  • SMOKE-free
    SMOKE-free

    Have you been wanting or trying to quit smoking, vaping or using tobacco? By quitting you are making positive steps towards a healthier life. Quitting is not easy, so do not give up, because with determination and support it is possible. It is never too late to quit and there are resources available to help you.

Steps to Wellness
  • WEIGHTwise: Good Nutrition Starts Early
    WEIGHTwise: Good Nutrition Starts Early

    Children need fruits and vegetables daily for healthy growth and brain development. Early eating experiences can also affect how we eat as we get older. This is why it is so important to introduce young children to healthy foods, including a variety of fruits and vegetables. Fruits and Vegetables To help children grow strong, include fruit and vegetables with meals and snacks. Fresh, frozen or canned options are all okay. With canned vegetables, look for products with low sodium. With canned or frozen f...

  • Diabetes
    Diabetes

    Caring for yourself or someone you know with diabetes can be challenging. Understanding diabetes will help you understand the treatments that are recommended.  You will learn how to manage your blood sugar, also called glucose. You’ll also learn how diet and exercise affect your glucose levels. Risk factors for diabetes include family history, weight, high blood pressure, high cholesterol and lack of exercise. Some groups of people including African Americans, Hispanic Americans and Native American...

  • Managing Allergies and Asthma
    Managing Allergies and Asthma

    When you have allergies, your body's defense system (immune system) reacts to certain things that are in the air you breathe or that you touch, like dust or pollen. These things are called allergens and they can trigger an allergic reaction. If you have allergy symptoms, your doctor may do a skin test to find the cause. To do this test, your doctor puts some possible allergens on your skin to see which ones cause a bump. This shows what you are allergic to. There is no cure for allergies. But you can ma...

  • Community Engagement at MDwise
    Community Engagement at MDwise

    Community Engagement plays an important role in creating a strong connection with our MDwise members. Our community engagement specialists work to host and attend various events and discussions throughout Indiana. This involvement allows us to: understand the diverse needs and concerns of our members and all Hoosiers. build trust and transparency with our communities. empower our members to take control of their health and wellness. create a network of community partners. enhance the overall experience ...

  • Teen Relationships and Mental Health
    Teen Relationships and Mental Health

    Studies show approximately 10% of adolescents report being the victim of physical violence by an intimate partner. Teens in abusive relationships struggle with long-term behavioral and health concerns. They bring unhealthy patterns into future relationships. MDwise wants to raise awareness and promote safe, healthy relationships. TEENconnect is a resource for teens to find health information including resources to learn about healthy relationships. There are a lot of things you can learn on TEENconnect ...

  • SAVEwise Member Perks
    SAVEwise Member Perks

    Join the MDwise Member Perks Program! MDwise provides members with exclusive perks! Find over $4,500 in savings on everything from pizza and the zoo, to movie tickets, oil changes, hotels, and car rentals. Popular Features Include:   Nearby Offers: Use our show & save mobile coupons to quickly access savings on the go eTickets On Demand: Save up to 40% with no hidden fees Showtimes: Find movies, watch trailers, and save up to 40% at a theater near you Monthly Giveaways: Win cash, movie tickets,...

  • Get Involved with Health Equity Council
    Get Involved with Health Equity Council

    Please consider becoming a member of MDwise’s Health Equity Council! The Health Equity Council is a group of individuals that includes MDwise staff, community leaders and MDwise members like yourself. The council discusses resources and support for traditionally underserved members facing unique challenges receiving healthcare services. Also, as part of the council, you will have the chance to improve health equity for people across the state of Indiana. This means that everyone can have a fair chance t...

  • Pregnancy Care

    Starting your pregnancy care in the first trimester (12 weeks) is very important. It is key for having the best outcome for your pregnancy. Here is a suggested schedule for prenatal visits during your pregnancy. One visit every four weeks until you are 28 weeks. From 28 weeks to 36 weeks, you should be seen once every two to three weeks. Once you are 36 weeks, you should have weekly appointments until you have the baby. Your provider may want to see you more often. It is important that you go to all you...

  • Behavioral Health: Problem Drinking
    Behavioral Health: Problem Drinking

    It’s not always easy to see when your drinking has crossed the line from moderate or social use to problem drinking. If you drink alcohol to cope with problems or to avoid feeling bad, you may have a problem with alcohol. Alcohol abuse can sneak up on you. It’s important to know the warning signs. Signs of at-risk drinking include: Feeling guilty or ashamed about your drinking. Lying to others or hiding your drinking habits. Having friends or family members who are worried about your drinking. Needing t...

  • Talking with Your Doctor or Health Care Provider

    You can play an active role in your health care by talking with your doctor or health care provider. Clear and honest communication between you and your physician or health care team can help you both make informed choices about your health. It’s important to be honest and upfront about your symptoms even if you feel embarrassed or shy. Have an open dialogue with your doctor or health care provider— ask questions to make sure you understand your diagnosis, treatment and recovery. Here are a few tips tha...

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