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MDwise
Steps for New Members

Welcome to MDwise!

MDwise has got you covered! As your partner in healthcare, our coverage goes beyond the cost of health services. Whether you need a ride to an appointment or help quitting tobacco, we’re here to come alongside you and make taking care of your family’s health a little bit easier. As a nonprofit, local healthcare provider, we’ve been taking care of Indiana families since 1994.

MDwise provides high-quality, affordable care for Hoosiers through two Medicaid plans: Healthy Indiana Plan and Hoosier Healthwise. Once enrolled in one of these plans, you can begin taking advantage of the great coverage and programs MDwise offers by completing a few simple steps.

New Member Checklist

Best to complete within the first 30 days of membership

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Create a Portal Account

To get started, create an account in MDwise's online member portal, myMDwise. The portal is secure, confidential and easy to use. With the myMDwise member portal, you can:

  • View the name of your current doctor or request a change
  • View the status of medical and pharmacy claims
  • View or print your member ID card
  • View MDwise REWARDS points and get gift cards
  • And more!
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To create an account, you'll need your member identification MDwise (MID) number, which you can find in your mailed welcome packet or by calling customer service at 877-822-7193. You can access the member portal 24 hours a day, seven days a week.

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Complete Your Health Survey

Next, you'll need to complete a quick (we promise!) health survey. The survey gives MDwise a better understanding of your health needs so that we can provide better, more personalized care.

Take your health survey within 90 days of becoming a member to earn a $30 Visa gift card. If multiple people in your household are new MDwise members, you can complete the survey for each family member and receive a gift card for each completed survey!

Two ways to take the survey:

You can expect a call from the MDwise care team within two weeks of taking the survey. We will answer any questions you have and help connect you to doctors and services.

Learn More About the Health Survey

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Get Connected with a Doctor

The third step is making an appointment with a primary care physician or an OB if you’re pregnant. Give MDwise a call so we can make sure we have the right doctor on file for you. We can also set you up with one should you need assistance. Regularly scheduling physicals and preventative care visits is one of the best ways you can live your healthiest life.

Remember, all (yes, all!) doctor visits are FREE with HIP and Hoosier Healthwise!

Manage Your Conditions

MDwise wants to help you stay as healthy as possible. That’s why we have nurses and clinical staff (also called care managers) on our team to help you manage your individual health needs.

Our INcontrol program can be especially helpful for members with certain health conditions like diabetes, asthma, ADHD or depression.

Learn About INcontrol

Get Connections to Services

Use MDwise’s HELPlink website to search for programs that can help you with food, education, housing, jobs, transportation, legal services and other things you may need.

Find Help Close to You on HELPlink

Get to Know Your Plan Benefits

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  • Doctor check-ups
  • Mental health care
  • Alcohol and drug addiction treatment
  • Dental and eye care
  • School-based health services
  • Prescription drug coverage
  • Flu shots and other vaccinations
  • And more

See What's Covered

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  • Doctor check-ups
  • Dental and vision care with HIP Plus
  • Prescription drug coverage
  • Maternity services for mothers during pregnancy
  • Flu shots and other vaccinations
  • And more

See What's Covered

Mom, dad and daughter out shopping

Earn Over $300 in Free Gift Cards

Earn points towards FREE gift cards just by doing things like:

  • Joining myMDwise
  • Getting your annual check-up
  • Seeing your dentist twice a year
  • Getting your annual mammogram
  • Getting a flu shot
  • And more!

Use your gift cards for anything you need including gym memberships, groceries, new clothes or diapers.

View Your Points in myMDwise
Learn More About Rewards

We Aim to Be Your Partner in Health

Call MDwise If You:

  • Need to change doctors or pediatricians
  • Have a problem getting in to see your doctor or do not think your doctor is doing a good job
  • Want to talk to a registered nurse
  • Want to learn more about Hoosier Healthwise or HIP benefits
  • Lose your member ID card or need a replacement
  • Change your address or phone number

Contact Us

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Customer Service 1-800-356-1204
8 a.m. to 8 p.m., Monday through Friday

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NURSEon-call 1-800-356-1204
24/7 access to a registered nurse