Spring is member survey time at MDwise! We use a survey company called Press Ganey. They will send out surveys to members by mail. You can return the survey in the self-addressed and postage-paid envelope provided. Members can also choose to do the survey online. Your letter will give you a website address to go to and a special code for you to use. If the survey company does not hear back from you, they will call you to conduct the survey by phone. What’s in the survey? The survey asks you questions about the services you get from MDwise and your doctors. Your answers help us make sure you are getting the best healthcare. Press Ganey will sum up the answers and give us a report. MDwise will not know which member completed a survey. The survey is totally anonymous. If you get a survey in the mail or a phone call, we hope you will take a few minutes to answer the questions. We want to know how our members feel about the services they get. We want to use the answers to make improvements if they are needed.