Contact Customer Service
The MDwise Member and Provider Customer Service Teams remain available Monday–Friday 8am–8pm ET, 7am–7pm CT until 01/31/2026.
Contact hours 02/01/2026 – 04/30/2026: Monday–Friday 8am–5pm ET, 7am–4pm CT.
Important Provider Information
MDwise To Exit Managed Care
View Provider Notification (PDF)
MDwise Health Plan Closure
View Health Plan Closure Update (PDF)
Pharmacy Claims Processing: Pharmacy claims for MDwise members with dates of service (DOS) prior to January 1, 2026, will continue to be processed by the MDwise pharmacy benefit manager, MedImpact, using the following billing information:
BIN: 017142 PCN: ASPROD1 Group: MDW
Pharmacy PA Submission: Pharmacy PA requests for MDwise members with dates of service (DOS) prior to January 1, 2026, should continue to be submitted to the MDwise pharmacy benefit manager, MedImpact, through January 31, 2026, using the following PA form:
MDwise Pharmacy Benefit Prior Authorization Form (Dates of Service thru 12/31/2025)
Medical Claims Submission: All claims for dates of service prior to January 1, 2026, should be submitted directly to MDwise.
Medical Appeals and Prior Authorizations: Appeals, prior authorization submissions, and clinical reviews for services rendered before January 1, 2026, will continue to be processed by MDwise in accordance with applicable guidelines as outlined in member rights.
All MDwise claims should be mailed to:
MDwise
PO Box 1575
Flint, MI 48501
Electronic Payer ID Numbers:
- Hoosier Healthwise EDI: 3519M
- Healthy Indiana Plan EDI: 3135M
- Delta Dental Plan Payer ID: DDPIN
Delta Dental: As MDwise prepares to cease operations, Delta Dental of Indiana’s priority is to support a smooth transition for Indiana Medicaid providers and patients.
- Claims submission: Please submit all claims for dates of service prior to Jan. 1, 2026, to Delta Dental of Indiana. To align with the timely filing requirement, please submit all claims within 90 days of the date of service.
- Appeals and prior authorizations: Appeals, prior authorization requests and clinical reviews for services rendered before Jan. 1, 2026, will continue to be processed by Delta Dental of Indiana according to existing guidelines.
- Member transition: If your patients have questions about the transition and their plan, refer them to their enrollment broker for assistance.
- Provider support: For questions about participation, contracts and fees, please contact your Delta Dental of Indiana provider relations representative for assistance. A representative map is included for your convenience.
- Provider customer service: MDwise’s provider call center at 800-356-1204 is available through April 30, 2026, to assist during this transition.
- For enrollment questions, providers should access the IHCP Provider Portal or the Interactive Virtual Assistant (GABBY) by calling 800-356-1204.
Member Transition: We are actively referring members to the Enrollment Broker for HIP at (877) 438-4479 and for Hoosier Healthwise at (800) 889-9949.
Provider Issue Resolution: MDwise is committed to closing out all outstanding provider issues as quickly as possible. Please email providerservices@mdwise.org for assistance.
Subrogation
If a member is involved in an accident, subrogation communication should be sent to:
Multiplan
Phone: (866) 223-9974
Fax: (866) 297-3112
535 Diehl Road, Suite 100
Naperville, IL 60563
Portal Access
The Member Portal remains available through 03/31/2026.
Login
The Provider Portal remains available through 03/31/2026.
myMDwise Provider Portal