Health Equity
MDwise prioritizes efforts that reduce health care disparities and promote health equity across Indiana. As a result, the National Committee for Quality Assurance (NCQA) has recognized MDwise with Multicultural Health Distinction. As an awardee, MDwise demonstrates exceptional culturally and linguistically appropriate services and encourages compassionate care that is sensitive to our diverse membership.
Language Resources for Providers
MDwise supports the needs of our diverse members and helps providers deliver culturally and linguistically appropriate services. Here are some resources that can help providers with that effort.
Interpreter services are free for all MDwise Hoosier Healthwise, Healthy Indiana Plan and Medicare members.
In-person Interpreter Requests
A member or provider may ask for in-person interpretation services for an appointment by calling 1-800-356-1204. MDwise provides these services free to our members. Requests for in-person interpretation should be made at least three business days in advance. MDwise will do its best to provide in-person interpretation for requests made less than three business days in advance.
Follow the steps below to complete a request.
This information is required:
- Member name and ID number
- Language required
- Appointment date and time (estimated duration, if known)
- Complete address and phone number of on-site appointment
- Purpose of appointment
- Member's phone number
- Interpreter gender preferred
MDwise will schedule the in-person interpretation. Follow up will be done within two business days to confirm.
Telephone Interpreter Service
During business hours only, members and providers have the option to use oral interpreter services by calling 1-800-356-1204. The member or provider would explain the need for an interpreter and the preferred language. MDwise will connect the call for oral interpretation for any covered service. MDwise does not require advanced notice for oral interpreter services during business hours.
Training and Culturally and Linguistically Appropriate Services (CLAS) Resources for Providers
At MDwise, we are committed to ensuring that our providers have the necessary tools and knowledge to effectively meet the diverse cultural needs of our members. To support this commitment, we strongly encourage all our providers to participate in our annual CLAS (Culturally and Linguistically Appropriate Services) training and attestation. This training equips our providers with the essential skills and cultural competence required to deliver high-quality care that respects and responds to the unique backgrounds and values of those we serve.
Take the training here